Author Archives: ken_kleiner@uml.edu

Mac endpoint protection update

Posted on by

On Monday April 11th, Information Technology will be pushing out an update to all Apple Mac computers which will include the following:

  1. The removal of Sophos endpoint protection software and the installation of Microsoft Defender endpoint protection software.
  • This only applies to systems running macOS 10.15 (Catalina) and higher. Systems running versions less than macOS 10.15 (Catalina) will receive a future communication shortly.  After completion, you will see this notification and your computer will restart in 15 minutes to allow you to save your documents.

2. The installation of a new filevault encryption key to ensure the data on your computer remains protected. This will prompt you to enter the password you use to log into your mac.

  • This process will occur on all mac systems and you will see the following 3 prompts to guide you through this process:

Please contact Tech Services at 978 934 3457 should you have further questions or difficulties.

VPN / Pulse Secure Client upgrade feature

Posted on by

Starting Tuesday October 11, the campus VPN will check to see if you have the latest version of the Pulse Secure client software on your MAC or Windows system, when you log into the VPN.

If you have a version older than the current (5.2.5), you will be prompted to upgrade it.  Once upgraded, you will need to connect to the VPN again.

To learn more, click here.

For assistance, please contact the IT Service Desk at 978 934 4357.

SHH….Top Secret!

Posted on by

Click here to view the latest OUCH! newsletter, focusing on ENCRYPTION.

Encryption makes your data unreadable to others and is CRITICAL to security.

As always, please don’t hesitate to contact the IT Service Desk at 978 934 4357 should you have security related questions or concerns!