Academic Resources

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At this point in the semester, your student has most likely written papers, turned in assignments, or has taken tests and quizzes (and if they haven’t done any of these, they’re coming). Adjusting to college level course work is an adjustment and success doesn’t always happen immediately. If your student needs any assistance or support in the classes, there are a variety of resources that you can encourage them to utilize!

The Centers for Learning, Advising, & Student Success offers many programs and resources for your student. This includes tutoring, advising, and workshops on a variety of topics, including study skills and time management. Download their flier for a full description of resources offered by CLASS!

You and your student can also view a list of resources on the River Hawk Family Resource Hub, with more info and links to offices and programs that can help your student be academically successful.

If your student encounters any issues or problems in one of their classes, encourage them to contact their professor directly to set up a time to discuss the issue. Sometimes students might feel intimidated about reaching out, but professors are there to help your student learn and can work with your student to find solutions.

Our #1 piece of advice to students when it comes to academics is to reach out early before any problem or issue grows. Staff and faculty know that this is a big part of their transition to college and that there might be some bumps in the road. As parents and family members, encouraging your student to use these resources is important, and can be a big help in making your student feel comfortable and confident with reaching out.

River Hawk Family Update Email 9.17.2021

*This email was sent to the Parent & Family distribution list on 9.17.2021.*

Greetings River Hawk Families!

We hope that this email finds you well! It is time for our next Family Update Email! We hope that this email provides useful information for you and your student.

Opportunities & Information for Parents & Families:

  • UML is hosting an online book discussion with an award winning author, poet and faculty member Sandra Lim. Professor Lim was recently featured on page 8 of our summer 2021 UML Magazine.  Don’t miss this opportunity to participate in an engaging and insightful discussion on Thursday, September 23 at 4 p.m. (ET)https://bit.ly/2XYrKgc
  • Consider joining the River Hawk Family Association! Find out more about this opportunity and apply on the Family Programs website!
  • Join Family Programs at the upcoming Homecoming & Family Weekend, October 15 to 17! Stop by River Hawk Way from 3pm to 6pm to play Family Bingo, or register to attend the Family Reception at the Hockey Game! Check out the entire schedule & events on the Homecoming & Family Weekend website!
  • The Centers for Learning, Advising, and Student Success has a variety of support services and programs to help meet your student’s academic needs. Check out the attached flyer for more information!

Opportunities & Information for Your Student:

  • Homecoming Fall Ball: Thursday, October 14, 2021, University Crossing, 9:00pm to 12:00am – Your student can join the Office of Student Activities & Leadership for the Fall Ball! Students can get dressed up and dance the night away with friends. The night will include casino games, food, mocktails, and dancing. Free for all UML students, formal attire encouraged!
  • River Hawk Rally: Friday, October 15, 2021, CRC Turf, 4:00pm to 6:00pm – River Hawk Rally is free and open to all UML students! We are #UnitedInBlue! Students can wear their River Hawk best and come out to help fellow hockey fans kick off Homecoming Weekend. Free food, giveaways, interactive games, and even a celebrity meet and greet! Join us for the home-opener hockey game following the River Hawk Rally.
  • Tutoring is available to all students (no cost or charge) through the Centers for Learning, Advising, & Student Success. Students can view the Tutoring Schedule to see available options. If a course is not listed in the schedule, students can submit a Tutoring Request Form. Tutoring is offered on both north and south campus, as well as in Fox Hall and the Inn & Conference Center.

Upcoming Important Dates:

  • October 11: Indigenous People Day, University Closed
  • October 15: Spring 2022 schedule of classes will be viewable to students in SIS
  • October 15-17: Homecoming & Family Weekend

Please let us know if we can answer any questions or be of any assistance! Have a safe and happy weekend!

Many thanks,

Marshall Greenleaf

River Hawk Family Update Email 9.03.2021

*This email was sent to the Parent & Family Distribution List on 9.03.2021.*

Greetings River Hawk Families!

We hope that this email finds you well! It is time for our next Family Update Email! We hope that this email provides useful information for you and your student.

Opportunities & Information for Parents & Families:

  • UML is hosting an online book discussion with an award winning author, poet and faculty member Sandra Lim. Professor Lim was recently featured on page 8 of our summer 2021 UML Magazine.  Don’t miss this opportunity to participate in an engaging and insightful discussion on Thursday, September 23 at 4 p.m. (ET). https://bit.ly/2XYrKgc
  • Check out the latest edition of UML Family Program’s blog “News to the Nest!” This month’s blog discusses ways you can help your student manage their transition to college and how you can encourage them to get involved on campus.
  • UMass Lowell’s Food Pantry is open and ready to serve students and the university community. The Food Pantry welcomes any donations, and is especially looking for donations of individually wrapped snacks, breakfast items, school supplies, and hygiene products like soap, shampoo, conditioner, and shaving essentials. If you are interested in donating, you can order from the Food Pantry’s Amazon Wish List and have items automatically shipped to the UML Campus.
  • Consider joining the River Hawk Family Association! Find out more about this opportunity and apply on the Family Programs website!

Opportunities & Information for Students:

  • Leaders in Action is a leadership development program designed to fast-track the development of soft skills that are crucial for students in navigating their college career. During the offered workshops, students will work on personal, group and community skills and earn a leadership certificate at the end of the program. There is no complicated application required, just sign up at www.uml.edu/leadersinaction.
  • Students with food allergies or special dietary needs are encouraged to contact University Dining’s campus dietitian at dietitian@uml.edu.  This is a great resource for students to gain education on how to have a safe and fulfilling dining experience.  Additional information can be found at www.uml.edu/dining
  • Tutoring is available to all students (no cost or charge) through the Centers for Learning, Advising, & Student Success. Students can view the Tutoring Schedule to see available options. If a course is not listed in the schedule, students can submit a Tutoring Request Form.

Upcoming Important Dates:

  • September 6: Labor Day, University Closed
  • September 15: Last day to add a course or drop a course without record. If your student has any questions about this, they can contact their advisor or email advisement@uml.edu.
  • October 15-17: Homecoming & Family Weekend

If we can help track down any information or answer any questions, please let us know. We wish everyone a safe and happy start of the academic year.

Your Student is Here…Now What?!?!

The year has started and your student has begun their life as a college student. Whether your student lives on campus or commutes, the transition is a big one and can come with a lot of feelings…excitement, worry, nervousness, anxiety, hope…and those feelings can sometimes be tough for your student to manage.

So what do you do if your student calls you and is upset? Maybe they’re feeling homesick or feeling like they’re not fitting in or haven’t found their place at the university. Maybe they’re worried classes will be too hard and they’re afraid of not doing well. As parents, family members, and supporters, there are several ways you can encourage and support your student as they work through these feelings and their transition to college.

  1. Don’t Panic! All of these feelings are completely natural and are feelings that most college students experience at some point in their transition. Entering into a new environment can be awkward and feel uncomfortable. Listen to your student vent and give them a chance to express how they’re feeling, and know that what they are going through is normal.
  2. Encourage Your Student to Get Involved! The #1 way to help your student successfully transition into college is to encourage them to get connected on campus. This could mean:
  • It’s really tough, but avoid being the problem solver or the urge to come to the rescue! We know it can be hard to watch your student deal with uncomfortable feelings, but challenge your student to put themselves out there and find their “home” on campus. If you can, avoid having them come home for extra visits, and avoid the urge to come to campus to visit them (if they live on campus). They’ll figure out how to navigate their new environment if they have the opportunity (and challenge) to do so.
  • Let them feel the support from home! Send your student a care package or card if they do not live with you. If your student still lives at home and commutes, surprise them with a nice note in their bag or pack them a special snack. Your student will feel better about the transition with reminders of how much they are loved at home and that they have a solid foundation of people rooting for them.
  • You know your student. While all students can struggle with the transition to college, you know your student best and know what to expect from their behavior and reactions. If your student is having an especially hard time, there are resources on campus to help them through it. Encourage your student to speak to someone from the counseling center. If you’re worried about your student’s mental wellness and safety, also consider reaching out to the STARs program.

There is an entire campus community here for you and your student! Please always reach out to us if you need anything!

River Hawk Family Update Email 8.20.2021

*This email was sent to the Parent & Family email distribution list on 8.20.2021.*

Greetings River Hawk Families!

We hope this email finds you well! Welcome to the first of our regular “River Hawk Family Updates” for the academic year. Family Programs will be sending an email to parents and families every other Friday with university updates and information. We hope this information is helpful to you and your student as you navigate the beginning of the semester.

Opportunities & Information for Parents & Families:

  • If you’d like to send your student an encouraging message for the start of the year, check out our “Letters from Home” program found on the Family Programs website. Submit your message online, and we’ll make sure it’s delivered to your student the third week of classes.
  • Check out the newest edition of News to the Nest, UML Family Program’s blog. Our newest entry highlights important things parents and families need to know about student privacy and what the university is, and isn’t, able to share with parents and families.
  • Move-In Weekend for residential students is August 28 & 29. For more information on the move-in process, check out Residence Life’s Move-In page. This page contains information on when to arrive, directions, and a list of suggested items to bring (and not bring) for your student’s room. If you have questions about move-in, please feel free to contact Residence Life at 978-934-5160 or ResLife@uml.edu.

Opportunities & Information for your Student:

  • UMass Lowell will host a mobile COVID-19 vaccination clinic for students and employees in the Salem Street Lot next to University Crossing from 11am to 3pm on Thursday, August 26. More information can be found by viewing the UMass Lowell Announcement. As a reminder, vaccinated students should upload their vaccination card and associated information to the Student Health Services Patient Portal.
  • There are many programs planned for Opening Week that your student can be a part of! Your student can view all of the events on the Opening Week Calendar!
  • Convocation is the formal welcome for all students entering the UMass Lowell academic community. This year we will be welcoming first year and sophomore year students on Tuesday, August 31st at 11am at the Tsongas Center.  
  • Immediately following Convocation is the annual Engagement Fair and BBQ, where your student can meet representatives from the many clubs that UMass Lowell offers. The Engagement Fair is on Tuesday, August 31st from 12pm to 2pm on the Rec Center fields (east campus).

Upcoming Important Dates:

  • September 1:  Fall classes begin
  • September 6:  Labor Day, University Closed
  • September 15:  Last day to add a course or drop a course without record (if your student has any questions about this, they can contact their advisor or email advisement@uml.edu).

If we can help track down any information or answer any questions, please let us know. We wish everyone a safe and happy start of the academic year.

Many thanks,

Marshall Greenleaf

Hawk Talk: What Parents & Families Need to Know About Student Privacy & Communicating with the University

The start of the college journey is a huge time of transition for your student, but also for you as a parent or family member! One aspect of this transition that can sometimes come as a surprise to parents/families is the way that the university is allowed (and not allowed) to communicate information. Many families are used to the way communication happens in the K-12 system, where parents/families can access information about their student from teachers and staff. Once your student starts college though, their educational records are considered private, and professors and administrators are bound by FERPA (Family Educational Rights & Privacy Act) in terms of what they can share with you about your student.

But what if your student WANTS you to know their information and be able to discuss information with faculty and administrators?

If your student wants to allow you this access, there are a few ways they can authorize the release of information and allow administrators to share information with you:

  • If your student wants to share information related to their academics (grades and class schedule) or their financial information (billing and their student account), they can set up a guest access log-in for you that will allow you to access that information in the student information system (SIS). This program is called UShare Guest Access and can be set up online by your student.
  • If your student would like to share information related to their housing or have you speak with Residence Life Staff, they can fill out a FERPA Waiver Form by logging into the Online Housing Portal.
  • If your student would like to give you permission to speak to a member of the Health Services staff, they should try to set up a phone call or meeting where they (the student) are also present and give consent to share information.
  • If your student wants to share their student conduct information and give you permission to speak to Student Conduct Staff, they should contact studentconduct@uml.edu and request a FERPA Waiver for Student Conduct.

There are specific situations where UMass Lowell will automatically initiate communication to parents/families (as long as they are listed as emergency contacts in SIS). These specific situations include:

  • If your student is under the age of 21 and is found responsible for a drug or alcohol violation.
  • Your student is found responsible for a conduct violation that impacts their status as a student
  • (if the situation results in suspension, expulsion, or removal from on-campus housing).
  • Your student is transported to the hospital and is unable to call on their own.
  • The university is unable to locate a student and determines that the student may be missing.

We know that adjusting to a new way of communicating can be tough, but know that staff and faculty are here to partner with you to ensure your student is successful during their time at UML!  

Want to be sure you get updates and information as the semester progresses? Check out the different resources on Family Communication from Family Programs!