11/13/13 BuyWays Home Depot Returns

Issue with returns for Home Depot.

WHAT’S HAPPENING: Users return their goods directly to a store.

ISSUE: the credits are being applied to the UMass account, versus against the purchase order.

After having a conference call with Home Depot, here is what needs to happen for returns:


Do not return the item to the store. Users should call Customer Service at 800-292-4208, advise PO# and item(s) they are returning. Home Depot will arrange for pickup. The item(s) will be credited back to the Purchase Order. Home Depot does support electronic credits for catalog orders. It is important that users follow this return procedure, or the credits will not be applied back to their Purchase order.11/

10/24/2013 Summit Scheduled Downtime

Due to a planned server maintenance event happening early Saturday morning ,10/26/13, all Summit Dashboards will not be available on Saturday morning until about 10:30am.

Summit will not be running our normal Finance and HR Batch processes on Friday evening as well so when the systems are available on Saturday the data will be as of Thursday night’s batch run.

Batches will run as normal on Sunday evening.

10/9/13 Summit issues with Google Chrome

The latest release of Google Chrome – 30.0.15999.69 is causing performance issues with Summit. It has been reported as an issue to the vendor. Once a resolution has been found, an update will be posted.

For now, it is recommended to use Firefox, IE8 or earlier version of Chrome.
To determine which version you have installed, go to the top right of the address bar – and click on the 3 bars, then click on About Google Chrome. This will give you version information. To revert to an earlier version of Chrome, check the FAQ’s on the Help Desk site – www.helpdesk.uml.edu

7/29/2013 BuyWays Training

We have added the following dates for BuyWays Training and Drop-In Support for shoppers, requisitioners and approvers.

Tues 8/6/13 1:00 to 3:00 SOU-240
Thur 8/15/13 1:00 to 3:00 DUG-105
Mon 8/19/13 9:00 to 11:00 SOU-240
Wed 8/28/13 9:00 to 11:00 DUG-105
Drop In Support
Mon 8/5/13 1:00 to 3:00 SOU-302
Wed 8/14/13 1:00 to 3:00 OLE-200B
Tues 8/20/13 1:00 to 3:00 SOU-302
Thurs 8/29/13 1:00 to 3:00 OLE-200B
RSVP – Norma_Clark@uml.edu