Issue with returns for Home Depot.
WHAT’S HAPPENING: Users return their goods directly to a store.
ISSUE: the credits are being applied to the UMass account, versus against the purchase order.
After having a conference call with Home Depot, here is what needs to happen for returns:
Do not return the item to the store. Users should call Customer Service at 800-292-4208, advise PO# and item(s) they are returning. Home Depot will arrange for pickup. The item(s) will be credited back to the Purchase Order. Home Depot does support electronic credits for catalog orders. It is important that users follow this return procedure, or the credits will not be applied back to their Purchase order.11/
Due to a planned server maintenance event happening early Saturday morning ,10/26/13, all Summit Dashboards will not be available on Saturday morning until about 10:30am.
Summit will not be running our normal Finance and HR Batch processes on Friday evening as well so when the systems are available on Saturday the data will be as of Thursday night’s batch run.
Batches will run as normal on Sunday evening.
Hardware maintenance is scheduled for Wednesday, October 16, from 4-7:00am. You will be able to enter transactions during this time but batch processes and Integration Broker(IB) will be on hold for the Production and Reporting environments until the maintenance is completed.
UITS has released the following list of browsers and versions that are compatible with Summit.
Internet Explorer 9.x
The latest release of Google Chrome – 30.0.15999.69 is causing performance issues with Summit. It has been reported as an issue to the vendor. Once a resolution has been found, an update will be posted.
For now, it is recommended to use Firefox, IE8 or earlier version of Chrome.
To determine which version you have installed, go to the top right of the address bar – and click on the 3 bars, then click on About Google Chrome. This will give you version information. To revert to an earlier version of Chrome, check the FAQ’s on the Help Desk site – www.helpdesk.uml.edu
Summit Training Dates have been added for the Fall.
Classes are 9:00 to 11:00 on the following dates:
Wednesday 9/25/2013 O’Leary 237
Friday 10/4/2013 O’Leary 237
Tuesday 10/15/2013 Southwick 317
Thursday 11/7/2013 Southwick 302
Monday 11/25/2013 O’Leary 237
Tuesday 12/10/2013 Southwick 302
Monday 12/23/2013 Southwick 302
Summit Financials Training New Dates
Tues, 8/13/13 from 9:00 to 11:00 in SOU-302
Tues 8/27/13 from 9:00 to 11:00 in OLE-237
We have added the following dates for BuyWays Training and Drop-In Support for shoppers, requisitioners and approvers.
Tues 8/6/13 1:00 to 3:00 SOU-240
Thur 8/15/13 1:00 to 3:00 DUG-105
Mon 8/19/13 9:00 to 11:00 SOU-240
Wed 8/28/13 9:00 to 11:00 DUG-105
Drop In Support
Mon 8/5/13 1:00 to 3:00 SOU-302
Wed 8/14/13 1:00 to 3:00 OLE-200B
Tues 8/20/13 1:00 to 3:00 SOU-302
Thurs 8/29/13 1:00 to 3:00 OLE-200B
RSVP – Norma_Clark@uml.edu
Summit is now available. Sorry for the inconvenience.
Summit will be unavailable starting at 5:30 on Thursday 6/13 thru Friday 6/14/2013 for the 11g database updates to address performance issues. Please plan your reporting needs accordingly.