Issue with returns for Home Depot.

WHAT’S HAPPENING: Users return their goods directly to a store.

ISSUE: the credits are being applied to the UMass account, versus against the purchase order.

After having a conference call with Home Depot, here is what needs to happen for returns:

RETURN PROCESS:

Do not return the item to the store. Users should call Customer Service at 800-292-4208, advise PO# and item(s) they are returning. Home Depot will arrange for pickup. The item(s) will be credited back to the Purchase Order. Home Depot does support electronic credits for catalog orders. It is important that users follow this return procedure, or the credits will not be applied back to their Purchase order.11/